ISO 9001 : Management Review

In this series of blog posts, I will be taking a look at the main sections of ISO 9001, what they are, why they are important ...

This 101 is looking into Section 9.3 Management Review. Why is this important to my business? Because you probably carry out many operational based meetings on a weekly or even daily basis.

A management review is about taking the bigger picture into account over a longer period of time. If you formally review your business then you can:

- check that it is performing in alignment with your strategic direction - check your management system is still suitable for your company - check it is still adequate for your purposes - check it is still effective and achieves what it is supposed too

How do I do this? First, you need to schedule the management review in with relevant people. This can be yearly, quarterly or even monthly. It all depends on the risk levels in your business and management system as to how often they are held.

"Make sure you invite all the relevant people. This could be all the directors or managers and other key personnel!"

You can address all the requirements of ISO 9001 in one go, or you can spread them over a period of time as benefits your company best. You might want to include elements of the management review in your strategic or other management meetings.

A list of what you need to include in your management review, however you decide to conduct it, is below as per the ISO 9001 : 2015 requirements:

- status of actions from previous management reviews
- changes in external and internal issues
- information on the performance and effectiveness of the quality management system

- customer satisfaction and feedback from other relevant interested parties
- the extent to which quality objectives have been met
- process performance and conformity of products and services
- nonconformities and corrective actions
- monitoring and measurement results
- audit results, including, as appropriate, the results of internal
- performance of external providers

- adequacy of resources
- effectiveness of actions taken to address risks and opportunities
- opportunities for improvement

Do remember to record your management review or you have no evidence for yourself or the external auditors as to what you discussed.

How do I manage this? You can simply record the minutes of your meetings and any information you used as part of that meeting in your document management system. Personally, I use Teamwork Project Management software to keep all my documents in, share them with team members and keep a track of all the actions that come out of the meeting to make sure they get done.


If you would like to know more about anything I've mentioned in this blog post, do give me a call on 01858 414226 or leave a comment below and let's see how I can help you.