ISO 9001: Design And Development

In this series of blog posts, I will be taking a look at the main sections of ISO 9001, what they are, why they are important ...

This 101 is looking at Section 8.3 Design and Development. Why is this important to my business? Well, We all design and develop our business offering when we are a start-up. Then, as we grow, this is extended and improved based on customer feedback, legislation changes and so forth.

If we do not take a structured approach to design and development, it can become unwieldy to manage. This can result in unintended issues that can stop products working, or services not being effective!

An example of this is if you run a training company. You will set up the PowerPoint and other training material required. Then a change is necessary, so you make it, and another and so forth. If you havenít managed the process, you will end up with multiple version of training material, not knowing which one is the latest.

"This is when mistakes happen, and customer satisfaction can be affected!"

How do I manage this? This will vary depending on your business. A franchise coffee shop will have less design and development requirements than a brand-new engineering product. There are a variety of ways you can implement this.

For instance, you can have a formal change note procedure. This is the case in a lot of engineering companies I have worked with. If you want to make a change to a product, you fill in the form, it gets approved, and then the change can take place in a planned and controlled manner. Alternatively, it may require a meeting between all employees in a small company to decide how to design and develop a new service.

I will go into more detail about design and development over the next few weeks. Just giving you a general overview here as quite a big part of ISO9001.

Many of the companies I have worked with have found it useful to have an independent person to work with them to help understand the requirements and how to implement them.


If you would like to know more about anything I've mentioned in this blog post, do give me a call on 01858 414226 or leave a comment below and let's see how I can help you.