In this series of blog posts, I will be taking a look at the main sections of ISO 9001, what they are, why they are important ...
This 101 is looking at Section 7.1.5 – Monitoring and Measuring Resources. Why is this important to my business? Well, if you need to make sure your products or service are subject to reliable monitoring or measurement, then this clause is all about that.
Very often this will apply to manufacturing or engineering companies that use equipment that needs to be calibrated. If you do have items that need to be calibrated, it is important to make sure the calibration is carried out regularly.
Ideally, you should be using a lab that is ISO 17025 certified to ensure traceability and reliability. All items that need to have measurement traceability must be easily identifiable and unique, such as with a sticker or markings. For instance, if you have lots of test meters then these all need to be uniquely identified.
The other thing you need to make sure of it that the equipment cannot be easily tampered with and inadvertently changed. This would invalidate the calibration and subsequent measurements.
Ensuring all parts of the monitoring and measurement systems are up and running correctly is important. A piece of monitoring software could go wrong, just as easily as a piece of equipment.
Yes, it can still be valid to you. For instance, listening into calls made via your call centre, or asking for validation that the service you provided was OK, as they do in restaurants. Results may be less consistent than with a bit of equipment, but are still valid if reported and dealt with correctly.
Ultimately, it depends on how critical the monitoring and measurement is to your company, product or service. A car parts manufacturer will have much higher levels of requirement than many service-based businesses. If a defect is found in safety-critical parts, this can cause a whole set of product recalls which no business wants.
Many of the companies I have worked with have found it useful to have an independent person to work with them to help understand the requirements and how to implement them.
If you would like to know more about anything I've mentioned in this blog post, do give me a call on 01858 414226 or leave a comment below and let's see how I can help you.