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ISO 9001: Control Of Product And Service Provision

Document what you feel is needed ...

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In this series of helpful blog posts, commonly called a 101, I will be taking a look at the main sections of ISO 9001, what they are, why they are important to your business and a few tips on how to implement the standard ...

With ISO 9001 you can create the processes and documentation you need to deliver your products and services!

With ISO 9001 you can create the processes and documentation you need to deliver your products and services!

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This 101 is looking into Section 8.5.1 Control of product and service provision. Why is this important to my business? Because we all want to deliver great products and services to our customers and in order to do this you need to control how you provide the products and services.

This will help to make sure you are not likely to have any issues such as the return of faulty products, or quibbles over the levels of service received. How do I do this?

You need to consider the following points:

  • Are there any special environmental requirements e.g. clean rooms, special storage for chemicals, special software security?

  • Have you defined and documented what the product or service is and how to deliver it anywhere?

  • Have you determined what requirements your product or service needs to adhere too? These could be commercial, legal or customer requirements.

  • Do you understand what the competency levels or training is needed by the people doing the work? Are they recorded anywhere?

  • What, if anything, can be done to prevent human error occurring?

  • Do you know how you are going to monitor or measure the performance of your product or service?

Taking these points into account will help you control, your product or service provision.

You then need to document what you feel is needed to ensure that those delivering the product or service can do so efficiently and effectively. However, you do not need to write down every single detail in a work instruction if the person is competent to do the job. An overview or simple process map will be sufficient.

"How do I manage this?"

There are a variety of ways you can manage this. Personally, I use Teamwork to help me manage my service provision. I have template task lists for implementing ISO9001 and other standards to reduce the likelihood of missing anything out. I document my procedures in the notebooks or upload files, both of which are version controlled. There are a lot of options to suit whatever process you decide on.

Many of the companies I have worked with have found it useful to have an independent person to work with them to help understand the requirements and how to implement them.

"Would you like to know more?"

If you'd like to find out more about ISO 9001 then do give me a call on 01858 414226 or click here to ping me an email and let's see how I can help you.

Until next time ...

Book a meeting with me at a time that suits you by clicking this link

More about Ellen Willoughby ...

I'm Ellen, Director of All About Quality and All About Productivity. I have over 20 years experience as professional in the quality world and 17 years as a practising Buddhist. As a result of this, I have a passion for improvement. in both business and personal life.


01164 422546