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ISO 9001: Design And Development

Taking a structured approach ...

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In this series of blog posts, I will be taking a look at the main sections of ISO 9001, what they are, why they are essential and a few tips on how to implement the standard ...

With ISO 9001 you have to take a structured approach to design and development!

With ISO 9001 you have to take a structured approach to design and development!

copyright: photonphoto / 123rf

This 101 is looking at Section 8.3 Design and Development. Why is this important to my business? Well, We all design and develop our business offering when we are a start-up. Then, as we grow, this is extended and improved based on customer feedback, legislation changes and so forth.

If we do not take a structured approach to design and development, it can become unwieldy to manage. This can result in unintended issues that can stop products working, or services not being effective!

An example of this is if you run a training company. You will set up the PowerPoint and other training material required. Then a change is necessary, so you make it, and another and so forth. If you haven’t managed the process, you will end up with multiple version of training material, not knowing which one is the latest.

"This is when mistakes happen, and customer
satisfaction can be affected!"

How do I manage this? This will vary depending on your business. A franchise coffee shop will have less design and development requirements than a brand-new engineering product. There are a variety of ways you can implement this.

For instance, you can have a formal change note procedure. This is the case in a lot of engineering companies I have worked with. If you want to make a change to a product, you fill in the form, it gets approved, and then the change can take place in a planned and controlled manner. Alternatively, it may require a meeting between all employees in a small company to decide how to design and develop a new service.

I will go into more detail about design and development over the next few weeks. Just giving you a general overview here as quite a big part of ISO9001.

Many of the companies I have worked with have found it useful to have an independent person to work with them to help understand the requirements and how to implement them.

"Would you like to know more?"

If you'd like to find out more about ISO 9001 then do give me a call on 01858 414226 or click here to ping me an email and let's see how I can help you.

Until next time ...


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More about Ellen Willoughby ...

I'm Ellen, Director of All About Quality and All About Productivity. I have over 20 years experience as professional in the quality world and 17 years as a practising Buddhist. As a result of this, I have a passion for improvement. in both business and personal life.


01858 414226