ISO 9001 : Monitoring, Measurement, Analysis And Evaluation
Analyse and evaluate in order to make it useful ...
POSTED BY ELLEN WILLOUGHBY ON 17/09/2020 @ 8:00AM
In this series of helpful blog posts, commonly called a 101, I will be taking a look at the main sections of ISO 9001, what they are, why they are important to your business and a few tips on how to implement the standard ...
With ISO 9001 you need to monitor measure, analyse and evaluate!
copyright: peshkov / 123rf
This 101 is looking into Section 9.1 Monitoring, measurement, analysis and evaluation. Why is this important to my business? Well, if we monitor what is happening in our business, we are more likely to notice when things need changing.
For instance, if you notice that machine A is starting to produce fewer items than normal, you can investigate to see what the cause might be and fix it before it becomes an issue. If you are measuring call volumes in your help centre and notice the call volume and wait times increasing, you know you probably need to hire more people to handle the calls.
The data we collect whilst monitoring and measuring need to be analysed and evaluated in order to make it useful. If data is collected and nothing is done with it, it is a waste of time and processing power.
How do I do this? Firstly, you need to decide what needs to be monitored and what needs to be measured. The difference is that you may monitor the freezer temperatures to ensure they stay within required limits, but you measure the time taken for customers to get through to your call centre.
"You then need to understand what the data
means and how to analyse it!"
Is 2 degrees good or bad? Is 10 minutes OK but 15 minutes not? What are the trigger points for you to take action? It is then worthwhile reviewing the data you monitor and measure regularly depending on the nature of it. Same daily, some may be monthly or even yearly.
How do I manage this? There are a variety of ways you can manage this. Personally, I use Teamwork. I can store all my data gathered in one place to review at a later date.
If you have a lot of data, then I would suggest looking into dashboard software that combines the data automatically and presents it in suitable graphical formats. This makes it easy to monitor data in real-time. This can then be sent to relevant members of the team to deal with the issues and analyse root cause. Any actions can then be monitored through task lists.
Many of the companies I have worked with have found it useful to have an independent person to work with them to help facilitate the creation of a risk register and business continuity plan.
Until next time ...
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About Ellen Willoughby ...
I'm Ellen, Director of All About Quality and All About Productivity. I have over 20 years experience as professional in the quality world and 17 years as a practising Buddhist. As a result of this, I have a passion for improvement. in both business and personal life.
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