ISO 9001: Risks And Opportunities
How we manage them ...
POSTED BY ELLEN WILLOUGHBY ON 28/11/2018 @ 8:00AM
In this series of blog posts, I will be taking a look at the main sections of ISO 9001, what they are, why they are important to your business and a few tips on how to implement the standard ...
ISO 9001 can be used to analyse your risks and opportunities!
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This 101 is looking at Section 6.1 - Risks and Opportunities. Why is this important to my business? Well, we all deal with risks and opportunities every day. From crossing the road to buying a house, we all assess risks and opportunities in our daily life.
"It is the same in business!"
When we first set up, we assessed the risks and opportunities by creating a business plan to check all the figures, logistics and resources are in place. We then continue to assess risks and opportunities on a daily basis.
If we don't record our risks and opportunities, along with our action plans to resolve them, how do we know if we are improving? So, how do we create a risk and opportunities management system?
This part of ISO 9001 requires you to show risk-based thinking. It does not require a formal risk management system in place such as ISO 31000. At the same time, you do need evidence to show you are thinking in this way.
This could be as simple as a SWOT (Strengths, Weaknesses, Opportunities, and Threats) and PESTLE (Political, Economic, Social, Technological, Legislative and Environment) analysis carried out on a whiteboard in the office or in a spreadsheet.
If you have read my previous blog posts, you may remember that you can do a SWOT and PESTLE analysis in Section 4 - Context of the Organisation. You can apply these techniques to any area of your business or any process.
If needed, it could be a full-on FMEA (Failure Mode Effects Analysis). This is a step by step approach to identify all possible failures. It is often used in manufacturing, but can also be used as part of the design process too.
I generally create a simple risk register for my service and tech-based clients. Opportunities are usually registered in CRM for sales, team and management meetings or suggestion boxes. Keeping it simple is key for any system to be used successfully.
Many of the companies I have worked with have found it useful to have an independent person to work with them to help understand the requirements and how to implement them.
"Would you like to know more?"
If you'd like to find out more about ISO 9001 then do give me a call on 01858 414226 or click here to ping me an email and let's see how I can help you.
Until next time ...
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More about Ellen Willoughby ...
I'm Ellen, Director of All About Quality and All About Productivity. I have over 20 years experience as professional in the quality world and 17 years as a practising Buddhist. As a result of this, I have a passion for improvement. in both business and personal life.
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