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ISO 9001: Why Does Leadership Matter?

Leadership needs to lead ...

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In this series of helpful blog posts, commonly called a 101, I will be taking a look at the main sections of ISO 9001, what they are, why they are important to your business and a few tips on how to implement the standard ...

During the ISO 9001 process, leadership needs to lead!

During the ISO 9001 process, leadership needs to lead!

copyright: fisher photostudio / 123rf

This week, we're looking at Section 5.1 about Leadership. So, what does Leadership mean? Leadership refers to the top management of the company. That could be the owner, CEO, site manager, directors and so forth.

The standard expects leadership to actively engage and promote the quality management system. Those in charge need to monitor the performance of the company and communicate its effectiveness.

"Why is this important to my business?"

Without proper leadership, any business is likely to fail. ISO 9001 acknowledges this in section 5 of the standard. If the leadership team does not 'practice what they preach' and use the quality management system effectively, no one else will either.

It cannot be simply left for one person in the company to deal with or dusted off the shelf once each year the external auditor comes round. Leadership must be held accountable for the effectiveness of the quality system all the time.

This includes understanding and communicating the strategic direction of the company, being involved in creating quality policy and objectives whilst promoting a process approach and risk-based thinking.

"What do I do with this information?"

The leadership team must be made aware of the standards requirements. I am sure that many of the points mentioned they may already do to some degree. At the same time, there will be other areas the leadership team could improve on.

Many of the companies I have worked with have found it useful to have an independent person to work with the leadership team to help understand the requirements and how to implement them, so if you feel you need a hand please don't hesitate to contact me.

"Would you like to know more?"

If you'd like to find out more about ISO 9001 or would like to talk to me about leadership, then do give me a call on 01858 414226 or click here to ping me an email and let's see how I can help you.

Until next time ...

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More about Ellen Willoughby ...

I'm Ellen, Director of All About Quality and All About Productivity. I have over 20 years experience as professional in the quality world and 17 years as a practising Buddhist. As a result of this, I have a passion for improvement. in both business and personal life.


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